Financial technology solutions have greatly simplified our lives in many aspects. About a decade ago, you would have to go to a bank branch and wait in the queue to make basic transactions like paying bills, transferring money, or depositing your funds. Complex deals like investing money or signing insurance contracts would usually take weeks or months. Compared to Internet banking, Banking Mobile App Development is a far more convenient and user-centric.
Nowadays, with just a tap of your finger in mobile banking software, you can make your life a lot easier. As a software development company, Savvycom will guide you through Mobile Banking Application Development. Everything that you need to know before starting your M obile banking application project .
In this article, we will help you find out what is mobile banking and how does it work.
A banking app is a created mobile app for business where you can access your bank account’s details and complete transactions directly from your phone, tablet, or mobile device. Based on the bank you’re accessing, you’ll be able to complete a variety of actions via your banking app.
Most banking apps allow you to view your current balance and transaction history; deposit checks up to a specific dollar value. Another thing you can do is to initiate transfers to other bank accounts, schedule payments or pay your bills, send person-to-person payments, and locate ATMs that are free for you to use.
Number of smartphone users worldwide from 2016 to 2021 (in billions)
Imagine that almost one-third (32%) of the global population utilizes mobile banking software. Mobile Banking App is something that you cannot miss on your phone and here are the reason why:
The benefits of banking app development are mutual:
Banks save a lot of money by using mobile apps. Here’s how it’s done:
Mobile apps simply provide more benefits to clients. They’re more secure and convenient: you can’t use fingerprint login with a chatbot or keep a PC in your pocket. Remember that 6 out of 10 people prefer using a mobile banking app over a mobile banking website.
Furthermore, app making companies enable on-the-go 24/7 access to all digital banking solution services . Constant accessibility saves time. For example, you may monitor deposits, see recent transactions, schedule bill payments, and so forth, whether at home or when abroad.
To make a mobile banking app concept a reality, much market research, time, money, and resources are required. Every company anticipates a positive return on their investment in the creation of a mobile banking app.
A mobile banking app owner might anticipate outcomes in a variety of ways. It might be in the form of higher user involvement, a larger customer base, increased revenues, or enhanced market reputation.
There are various case studies of top financial organizations that have seen excellent benefits from building and using mobile banking apps into their procedures.
Customers’ security is one of the top priorities. Both internet and mobile banking have their own set of vulnerabilities, but added hardware security makes mobile banking more safe than online banking.
Banks utilize gesture patterns and biometric data such as fingerprint and retina scans in addition to standard passwords and two-factor authentication to maximize security. Almost all financial institutions employ encryption to safeguard financial information and privacy, ensuring worry-free mobile banking. Furthermore, because of the proliferation of platforms, malware is less likely to threaten an app. Even if your consumer loses their phone, their financial information is secure.
According to Fiserv, mobile banking apps boost return on investment in a variety of ways. According to the survey, banks might see a 72% increase in income from mobile banking users when compared to clients who solely use branches. Customers are also more likely to raise the quantity and value of their debit and credit card, ATM, and ACH transactions after three months of utilizing mobile banking apps.
Banks may increase income with mobile apps by incorporating value-added offerings such as lending, insurance, or BNPL.
Continuous data collection can yield fantastic outcomes. Using advanced data analytics in customer care, sales, and marketing may assist create individualized product offerings that appeal to individuals individually at certain moments.
Furthermore, intelligent data management and analytics provide businesses with valuable insights into their customers’ problems and needs, allowing them to resolve them more accurately and quickly.
Push and in-app notifications provide several advantages to you and your users. They educate clients about appropriate offers and discounts, as well as higher credit limits or interest rate information.
Banks who have already put this option in place have a competitive edge over other financial institutions. For example, BNP Paribas reports that after implementing targeted push and in-app alerts, the bank’s App Store rating increased by 60%.
In short, mobile Banking Application Development provides valuable advantages for both the bank and the client.
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To get the best outcome from mobile banking application development, let’s examine the current market tendencies, what customers demand from banking software.
Cardless ATM withdrawals are one of the most popular next developments in mobile banking. This function has already been added to several banks’ ATMs.
Debit cards won’t be required going forward if this functionality is used. Users will be able to log onto their bank accounts and complete transactions using the Banking app. Around 70,000 banks will eventually allow cardless withdrawals in the US, according to a Small Business Trends survey.
The mobile banking future is concentrating on increasing the use of biometric authentication in mobile apps to protect your financial information and bank balance. Many banking apps have begun to implement these mobile banking trends 2023.
Instead of PINs or passwords, customers are expected to check in to the banking app using their fingerprint via the smartphone’s touchpad. However, it will also necessitate the use of fingerprint-compatible devices.
The application of artificial intelligence (AI) is one of the most recent advancements in mobile banking. Many banking and financial services have begun to use Artificial Intelligence to answer to enquiries more quickly.
Furthermore, these AI-powered chatbots are intelligent enough to answer basic financial questions.
Learn More On: Digital Transformation In Banking App Development: Why Is It Required?Voice commands are now a part of the current mobile banking trends, which answers the question, Will mobile technology affect the future of the banking industry?
Voice commands are being used as instructions to conduct app operations by banks utilizing technologies such as Google. Furthermore, voice commands can be used to add an extra layer of security. If activated, users will be required to use their voice to gain access to the information protected within their banking app.
One of the most promising future mobile banking developments will be seamless Know Your Customer (KYC) verification. ABCD stands for artificial intelligence, blockchain security, cloud space, and data. Banking applications will acquire certain types of personal information throughout this procedure, such as transactions, ID, utility bills, and so on.
Furthermore, the data will be secured in a blockchain-protected cloud space. Finally, AI will provide a report on the user’s eligibility for loans and other financial services.
Banks with no network/no brick-and-mortar branches are becoming increasingly popular. Virtual banks focus on cloud-based infrastructure and the benefits given by digital networks. These characteristics make current online banking systems ideal for blockchain deployment. This technology enables untrusted parties to reach an agreement on the status of a database without the use of an intermediary. Blockchain enables the provision of numerous financial services without the involvement of banks.
Nowadays, smartphones have become more accessible in almost every part of the world, thanks to low-cost budget phone series even from the most popular vendor like Apple with their iPhone XR or Samsung with their Samsung Galaxy A Series. These markets have started to invest heavily in mobile application development for banking .
The markets in Asia and Africa have had a boost of 50% among the inhabitants who utilize banking applications. The McKinsey mentioned above study notes that even impoverished people in the Philippines showed a surprisingly high interest in mobile banking technology.
These days, the highest growth in acceptance of modern banking can be observed in emerging markets, namely:
There is often an assumption that the target audience of banking apps are tech-savvy millennials, but you might be surprised by the real result.
45% of Baby Boomers (People who were born from 1946 to 1964) between the ages of 50 and 60 actively use online smart banking apps. iPads and tablets are their second most used devices.
The younger generation is pretty demanding of technology and, at the same time, the most engaging group. In 2016, a poll conducted by MX Technology identified that 60% of users are prone to switch to another bank if a mobile banking service is inefficient.
So, what do users expect from mobile banking application development? According to a Federal Reserve Board report in 2016, the most common operations performed with apps for banking are as follows:
All in all, by 2017, the number of clients engaging with apps for banking or online banking had increased from 27% to 46%. This means that the financial sector has undergone changes characterized by reducing human interactions like visiting a branch or contacting a call center. And with the recent development regarding Covid-19 and the global pandemic, people are more likely to stay at home instead of going to a local bank.
Ally Mobile puts everyday banking and investing tasks at your fingertips.
So what is now considered a cutting-edge mobile banking application? Some apps let you track accounts from different financial institutions. Others offer built-in financial wellness and budgeting platforms. Some even turn your mobile device into a digital payment wallet.
It’s an exciting time in the world of mobile banking, and if mobile offerings are a deciding factor for you in choosing a bank, we’ve assembled this list of the best banking apps.
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For efficient mobile banking application development, most users (86%) are interested in two features – checking balances and exchanging funds between accounts.
The general M obile banking app features used in mobile banking development that are hard-to-avoid are as follows:
It is imperative to build a secure and quick authorization process. Multi-factor authentication is a safe sign-in option but takes some time to fill in the necessary information.
Alternatively, biometric authentication using physical user metrics (appearance, voice, even gestures) is far quicker and even fun.
A MasterCard study indicates that users have become more willing to use personal biometrics as their passwords. The Wells Fargo app has a verification feature that scans the iris of their corporate customers.
This point may include a range of mobile banking features. Users can check their cards, bank accounts, review account balance and record history, etc.
It is even possible to implement some additional functionality. For instance, the ABN AMRO Bank in the Netherlands included a unique mobile banking feature for personalized account management.
This feature allows users to set a savings goal, create investment plans, and perform repeat payments.
Being able to provide constant support is one of the core mobile banking features, as the client should be able to address a bank representative and ask questions 24/7. Alternatively, it is possible to advance and personalize the user experience by using Artificial Intelligence in a chatbot.
Mobile Banking Application Development should not skip this fundamental feature of mobile banking services. In order to improve the user experience, it is possible to apply VR technology. This is a unique feature of mobile banking implemented by RBC. It allowed the bank to increase the number of its app downloads tremendously.
P2P transactions, payments for services, and fund exchanges should be processed securely and conducted anytime and anywhere with the help of a banking app.
An alternative variant of this feature in mobile banking application development is using QR codes for goods and services payments. Scanning QR codes is a fast and easy way to conduct these operations inside the app. Only a few banks have offered this mobile banking feature to their clients.
Mobile banking application development should utilize reminders and alerts to increase customer engagement and app promotion. It is necessary to control this aspect and plan the communication strategy with your client in advance because most users would not appreciate receiving intrusive notifications.
The app features mentioned earlier create the core of mobile banking application development. To increase user traction and interest, you should be thinking about some innovative mobile banking features which might ultimately be the deciding factor of your app likes:
Mobile banking development should focus on user needs, even if they are not explicit. This functionality can control personal budgets and set some goals for desired purchases. The system can create a customized dashboard based on user information, give necessary motivation, and inform users regarding progress.
Alternatively, users can set some scheduled payments and bills in advance not to miss an important transaction. This mobile banking feature is utilized in a significant way in the Simple App. The app is used to track spending habits, plan budgets, and save on each expense.
M-commerce sales increased to 300M in 2017, and the sum is expected to more than double in 2019. Therefore, with the cashback possibility, users are stimulated to use your bank account to pay for services and goods. This small feature or promotion can be an excellent foundation for your loyalty program. Soon, this mobile banking feature will be included in the majority of banking apps.
It makes sense to create special offers, discounts, or coupons with a mobile banking app. The opportunity lies in partnering with restaurants, cafes, coffee houses, and so on for the provision of particular discounts or coupons. This feature stimulates sales and, at the same time, engages the user with your mobile banking software.
Learn More On: How To Launch A Mobile App Successfully | The Complete GuideMobile banking application development can include other non-traditional services. These services can consist of purchasing tickets, ordering a taxi, reserving a table, delivery, and more.
For example, a Polish bank (Zachodni WBK) reached out to new users with the functionality of paying for public transport, shopping, and taxi-hailing directly from its mobile app.
Smartwatches have begun to substitute smartphones in many operations. Why not consider developing a banking application for these wearables?
The Australian Bank of Melbourne was the first to create a banking app for smartwatches. The functionality included payments for services and goods, receiving notifications, balance checking, and finding ATMs.
Visa research indicates that to attract Millenials, it makes sense to concentrate on mobile banking application development for budgeting. This mobile banking app may include sharing finances and splitting bills.
For instance, the app from Emirates NBD has a bill-splitting feature where each user has to include some sum and indicate the number of people participating in the operation via social networks.
Final recommendation: It is better to develop a couple of apps with distinct mobile banking features rather than complex software with lots of operations, details, and data. Try to ask your target users about their priorities in banking procedures and focus on providing a solution for them first.
The preliminary stage is crucial and shouldn’t be skipped at any cost. The first task is to conduct market research. You need to identify your competitors, check alternative solutions on the market, and learn what is popular among the crowd. Without doing this, you may go in the wrong direction.
Once you’ve got the research results, continue with defining your target audience. Your application may be for corporate clients, families, individuals, or institutions. Knowing your clientele will help you find out their pain points, which are crucial for sketching an app toolkit.
In this step, you should make a detailed plan for mobile banking development, including expenditure projections that will become a foundation for your budget.
Every Application starts with an idea in your mind. To turn it into reality, you need to create a sketch or prototype explaining in general terms the structure and order of design elements, visuals, and content. You may start with low-fidelity wireframing to sketch a home screen, users’ accounts, personal dashboards, and the layout for a landing page.
As a rule, wireframes consist of boxes, lines, and texts made in the white and black color scheme. You can use an app wireframe to validate your concept and collect early feedback. Next, you can turn your wireframe into a hi-fi prototype that will include a graphic presentation of a product, layout, interface components, the color scheme, and micro-interactions.
Just like wireframes, use your app prototype to demonstrate its toolkit to your focus group, test functionality, and interface. You can add default texts, placeholders, and test data so that people can feel how your app works.
Be ready for hard work in this step as your app’s design is its business card that should be recognizable. There are tons of tips on how to make a perfect mobile banking app design. We have created a shortlist of essential recommendations. Check them below.
When choosing a technology stack for your Mobile Banking App, you should concentrate on four areas: front-end, back-end, cross-platform frameworks, and other prerequisites such as robustness and security. Make a checklist that would include the following criteria
There are different kinds of applications: native apps, hybrid solutions, cross-platform applications. Each has its pros and cons and unique features. Native apps are robust and demonstrate high performance. They’re ideal for an established business. Native apps allow specialists to use the native functionality of Android and iOS devices without utilizing third-party APIs.
Hybrid apps are developed using web technologies and can be built for different platforms thanks to a unified codebase. Based on HTML, CSS, and JavaScript, hybrid apps can function as progressive web apps.
The benefits of Mobile App Testing include optimizing in-app experiences, boosting core metrics, and experimenting with the existing mobile app features in production
The most efficient mobile banking app development path you can choose from is contacting an software outsourcing company. If your idea is brand-new and requires a custom approach, you can’t do it without external help.
The development process allows building a well-thought-out architecture, developing life-like user paths and journeys, creating a user-friendly interface that won’t have analogs, and choosing a technology stack that suits best. The most challenging part is to get a team together, as the quality of work will influence the overall outcome.
The most popular app marketplaces – Google Play Market, AppStore, and Microsoft Store – have different requirements for applications you should follow to avoid rejection. In case you opt for an outsourcing team, you can be sure that your off-the-shelf product will adhere to these standards by default.
The app launch is just the beginning. To get valuable feedback and learn what to improve and update, ask the mobile audience for feedback, contact app review sources, ask influencers and bloggers to test your product.
If you focus on Apple users, you may submit your application to Apple’s editorial team to get an expert review. Another good idea is to apply your app to Top Apps lists or mobile app awards.
Once you’ve got feedback, you can define the weak and vital aspects of your product and decide how to make it better.
Clutch’s study indicates that the cost of complex solutions, including mobile banking application development, ranges from $200,000 to $500,000
However, the cost of making an app depends on its processes and features. We will give you a rough estimation of how much it will take for you to build a mobile banking application.
You may wonder why banks are investing in mobile banking application development. This is the most efficient method of customer engagement, which definitely outweighs the traditional methods that still involve resellers, support staff, and agents. As well, mobile banking development acts as an effective communication point with the possibility to get up-to-date market insights and improve banking services.
We conduct a thorough business analysis to determine how the app will work in detail, what users can do, and whether third-party services are required.
What you get: functional specification with user flows, diagrams, and wireframes.
Cost: USD 2,400 – 3,200.
Based on the user flows and features we determine during the discovery stage, we’ll come up with user experience design to make sure we’ve covered all the business requirements and user needs at the same time. Then we’ll produce a user interface design of the app that includes the visual representation.
What you get: high-fidelity prototypes ready for implementation, along with a style guide.
Cost: USD 16,800 – 24,800.
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Mobile apps require administration and it’s usually a web-based admin dashboard.
What you get: a user-friendly admin back-office with functionality to manage the mobile app.
Cost: USD 135,000 – 153,000.
We develop an API to communicate with the server-based app developed in Phase 3.1 and put all things together: design, functionality, API.
What you get: a fully-working app ready to upload on Google Play Market or AppStore.
Cost: USD 45,000 – 64,000.
In general, mobile banking development and all mobile app development services can be split into two stages, Discovery and Development. The discovery stage includes all the preparatory work for the project performed by a business analyst, who is responsible for the development of your app from a business perspective, and a software architect, who aligns business aspects with technical implementation.
It is absolutely certain that the banking sector will only become more and more digital. Mobile banking application development allows the industry to increase efficiency in operations, reduce bureaucracy, and enhance customer experience while promoting banking services. So what makes a good banking application?
Applicable and user-friendly functionality that is secure and easy to access. These can include, but may not be limited to:
Application of advanced, innovative technologies like AI, Big Data, AR, VR, and Blockchain to enhance the user experience
Adding new functionality and scale software in accordance with upcoming mobile banking trends, namely:
All this shows that mobile banking application development offers many opportunities to create a customer-centric experience in the banking sphere. This niche still has room for useful banking apps, so it is time to plan yours today.
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Since 2009, Savvycom has been harnessing the potential of digital technologies to support business growth across diverse industries. Specializing in tech consulting, end-to-end product development as a software outsourcing company, we offer high-quality software solutions and products. Our expertise also extends to providing a wide range of professional software development services tailored to meet your unique needs.
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Mobile banking is a financial service that allows users to conduct banking activities through their smartphones or tablets. It works through dedicated banking apps or mobile-friendly websites, enabling users to check account balances, transfer funds, pay bills, and perform other financial transactions on the go. Security measures, such as passwords and biometric authentication, ensure the protection of user data.
The core features most banking apps share:
Nice-to-have features:
Teamwork makes the dream work! That's why having the right team with the suitable Technology Stack often results in an App that could last for a long time. But are you sure? You already have the right Tech Stack. Here are the tools and technologies we at Savvycom recommend for Mobile Banking App Development.
If you create a banking app solely for iOS or Android, you should opt for native app development. Regarding iOS-based mobile banking software solutions, the best technology includes Swift, XCode, and iOS SDK. If we're talking about Android-based mobile banking development, then Java, Kotlin, Android Studio, and SDK are the tools of choice.
Cross-platform app development is a winning approach that allows banking app developers to use a single code base for different operating systems. React Native, Flutter, and Xamarin will aid in building cross-platform apps.
Hybrid mobile apps blend native mobile app development and web development. They are usually built using HTML5, CSS, JavaScript, etc.
The cost of mobile app development can vary widely depending on several factors, including the complexity of the app, features, platform (iOS, Android, or both), design, and the development team's location and expertise.
Simple apps with basic functionality might cost anywhere from $5,000 to $20,000, while more complex apps with advanced features can range from $20,000 to $150,000 or more. High-end, sophisticated apps, such as those with complex functionalities, extensive backend systems, and high-quality design, can exceed $150,000.
It's important to note that these are rough estimates, and costs can vary significantly based on individual project requirements and the development team's rates. Additionally, ongoing maintenance and updates may incur additional expenses after the initial development.
